Privacy Policy

Last updated: May 1, 2026

1. Information We Collect

When you use The Seven Hives, we collect the following types of information:

  • Account Information: Name, email address, company name, and phone number provided during registration.
  • Support Data: Ticket content, attachments, chat messages, and any information you share while receiving IT support.
  • Usage Data: Pages visited, features used, timestamps, browser type, and device information collected automatically.
  • Payment Information: Billing details processed securely through third-party payment providers. We do not store credit card numbers.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our IT support services.
  • Process transactions and manage your subscription credits.
  • Match you with qualified support agents based on issue type and priority.
  • Send service notifications, updates, and security alerts.
  • Generate anonymized analytics to improve platform performance.
  • Comply with legal obligations and enforce our terms of service.

3. Data Sharing

We do not sell your personal information. We share data only in these circumstances:

  • Support Agents: Ticket details are shared with assigned agents to resolve your issues.
  • Service Providers: We use trusted third parties for hosting, email delivery, and payment processing.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure database storage, access controls, and regular security audits. While no system is completely secure, we take reasonable steps to protect your data from unauthorized access, alteration, or destruction.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Support ticket data is retained for 24 months after resolution for quality assurance purposes. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data.
  • Withdraw consent for optional data processing.
  • Export your data in a portable format.

To exercise these rights, contact us through our contact page.

7. Cookies

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how the platform is used. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of significant changes via email. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or how your data is handled, please reach out through our contact page.